How do I contact the kkrb support team?

You can reach us in two ways. First, live chat — available directly on the site, 24/7. Second, email — write to support@kkrb.lat. Our team can assist in both Bengali and English.

Safe & Responsible Gaming

kkrb — Responsible Gaming —
Set your own limits for fun

kkrb believes that gaming becomes a true source of enjoyment only when it is played in a controlled and mindful way. On this page you will find all the tools and advice for your protection in one place.

For players aged 21 and above only

Why is responsible gaming important

Online gaming is a popular form of entertainment, but it should always be enjoyed mindfully. kkrb always wants its users to play with enjoyment while keeping their financial and mental wellbeing intact. Gaming is entertainment — not a source of income. Playing with this mindset keeps the experience enjoyable.

Responsible gaming means setting limits for yourself, sticking to a budget, and controlling how much time you spend playing. When gaming no longer feels like entertainment and turns into a compulsion, seeking help is the brave thing to do. kkrb is committed to standing by your side on that journey.

Our platform has several effective tools that will help you keep your gaming experience in check. Read this page carefully and contact our support team if needed.

Remember: Gambling always carries a risk of losing money. Only bet money that you can afford to lose without it affecting your daily life.

Ask yourself

If your answer to any of the following questions is "Yes", it is important to be cautious:

Are you placing more bets to try to win back money you have lost?
Do you feel restless when you cannot stop playing?
Are you hiding your gaming from family or friends?
Are you finding it hard to concentrate on work or studies?
Are you playing with borrowed money or by draining your savings?

kkrb's Protection Tools

kkrb provides several effective tools to keep your gaming experience safe. These can be used at any time.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing the limit requires a waiting period — which prevents impulsive decisions.

Time-Out

If you feel like you need a break, use the Time-Out feature. You can temporarily suspend your account for anywhere from 24 hours to 30 days. No bets can be placed during this time.

Self-Exclusion

If you need a long-term break, choose the self-exclusion option. You can close your account for 6 months, 1 year, or permanently. During this time, registering a new account will also not be possible.

View Bet History

You can view your complete transaction and bet history at any time. This helps you analyze your own patterns and make informed decisions.

Reality Check

Pop-up messages will appear at regular intervals showing information about your playing time and spending. This alerts you in time and keeps you aware of the real situation.

24/7 Support

Our support team is always ready to help with any issue. Contact us via live chat or email at [email protected] — help is available in Bengali and English.

21+ Age Restriction

kkrb is for adults aged 21 and above only. Keeping minors away from gaming is one of our top priorities.

Age is verified at the time of registration. If there is any suspicion of underage use on an account, it will be suspended immediately. If there are minor members in your household, use password protection on your device and do not share your device while logged into your account.

Age verification is mandatory at registration

Suspicious accounts suspended immediately

Access completely blocked for minors

Advisory service available for parents

For ages 21+ only

If you suspect someone you know is playing underage, contact us — [email protected]

Simple steps to set your limits

Log in to your account

Go into your account on kkrb and click the profile icon at the top right.

Go to the "Responsible Gaming" section

Find the "Responsible Gaming" option in your account settings.

Choose the limit that suits you

Select whichever you need — deposit limit, time-out, or self-exclusion — and set the value.

Confirm

Once you confirm the limit, it takes effect immediately. A confirmation message will be sent to your email.

Talk to the support team

If you have any issues, contact us via live chat or at [email protected]. We are available 24/7.

Need help?

Do not hesitate to talk about gaming problems. Our trained support team is here for you.

Live Chat 24/7 instant support — chat in Bengali

Email Support [email protected]

For professional advice on gaming addiction, contact your local healthcare centre.

The golden rules of safe gaming

Do's

Set a fixed budget before you play and stick to it

Set a time limit — decide the maximum amount of time you will spend per session

See gaming as entertainment, not as a way to earn money

Take regular breaks and give time to other activities as well

If there is a problem, seek help right away — do not delay

Don'ts

Do not place bigger bets to try to recover lost money

Do not play with borrowed money or household funds

Do not sit down to play when you are feeling down or under stress

Do not play under the influence of alcohol or medication

Do not let gaming take over at the expense of family or work

Budget Planning

Set aside a fixed amount each week for entertainment. Once that amount is used up, stop playing for the week — kkrb's deposit limit feature can do this automatically.

Time Management

Set an alarm on your phone. Build a habit of starting and finishing at set times. kkrb's reality check feature will remind you how long you have been playing.

Let your family know

Tell a trusted family member or friend about your gaming habits. They can help keep you on the right track and alert you in time if needed.

Responsible Gaming FAQ

The deposit limit can be set by going into your account. You can choose a daily, weekly, or monthly limit. Lowering the limit takes effect immediately, but increasing it requires a waiting period — this keeps you from depositing more than you intended in the heat of the moment.

When self-exclusion is activated, your account will be completely closed for the chosen period. During this time, logging in, placing bets, or making deposits will not be possible. If you choose permanent self-exclusion, reopening the account may not be possible. This option is for those who want to stay away from gaming for an extended period.

Time-Out is generally for a short break — from 24 hours up to 30 days. It gives you a small pause. Self-Exclusion is longer-term and is usually taken from 6 months up to permanently. If gaming feels like it is becoming a problem, choosing Self-Exclusion is the better option.

Some common signs: a repeated urge to play more to recover lost money, being unable to stop playing, lying to family or close ones about gaming, neglecting work or family, and playing with borrowed money or by draining savings. If even one of these applies to you, it is important to seek help.

You can reach us in two ways. First, live chat — available directly on the site, 24/7. Second, email — write to [email protected]. Our team can assist in both Bengali and English.

No. kkrb is for adults aged 21 and above only. Age is verified during the registration process and access for minors is completely blocked. If someone underage attempts to use an account, please let us know.

Start safe gaming on kkrb

Your safety is our priority. Use kkrb's responsible gaming tools and play with enjoyment.

kkrb — Responsible Gaming — Set your own limits for fun